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We use cookies to give you the best experience on our website. By using our website you agree to our use of cookies in accordance with our cookie policy


What Are Cookies?

Cookies are tiny text files stored on your computer every time you visit certain web pages. We use cookies to keep track of the car you are booking and to remember you when you return to our site.

Please be aware that cookies cannot harm your computer. We do not store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve the user's experience of the site. For example, they help us to identify and resolve errors.

We're providing you with this information as part of our initiative to comply with recent legislation and to ensure that we're honest and clear about your privacy when using our website.

Our Cookies Policy

Information About Our Use Of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Here's a list of the main cookies that we use, and what we use them for.

  • Strictly necessary cookies: These are session cookies required for the Website to function [for example, cookies that enable you to log into secure areas of our Website, or use a shopping cart] but are not used in any way to identify you personally.
  • Functionality cookies: These are used to identify the users between visits. They are not required for the Website to work but may enhance customer experience [for example, by enabling us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region)]. We do not store any Personal Information in these cookies, just a unique number that identifies customers to us.
  • Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

Please be assured that the data contained in the cookies used in these adverts is completely anonymous and does not contain any of your personal details.

Our Privacy Policy

This privacy policy applies to users of the Nova Car Hire website(the "site"), which is operated by arvoia Limited, trading as Nova Car Hire, arvoia House, Muckross Road, Killarney, Co Kerry, Ireland (hereafter referred to as "we", "us", "our").

We at Nova are committed to protecting your privacy and this policy sets out the use we make of information we collect about you from your use of this website. By using our website you confirm that you accept the terms of our current privacy policy as posted on this site. Please note that we reserve the right to change or remove this policy at our discretion and will post any new privacy policy here and we encourage you to visit this area frequently to stay informed.

Collection and use of your information

  • We collect general information about each individual visitor's experience of our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.
  • We may also collect information about your computer, including where available your Internet Protocol address, operating system and browser type, referring pages, pages visited and time spent on the site, for system administration. This is statistical data about our users' browsing actions and patterns. Individuals cannot be identified by this information and we use it, like cookies (see below) to improve the performance, design and layout of the site, and to offer our customers the type of content and products they want.
  • We may also collect information that you provide by filling in forms on our website. This includes information provided at the time of making an enquiry, requesting further services or subscribing to any newsletters. In particular, where you are requested to submit your personal details, you may submit your name, email, company details, telephone, address and other comments. We retain this information to deal with the query or comment that you have submitted to us.
  • If you contact us or report a problem with our site, we may keep a record of that correspondence to enable us to deal with the issues raised and for requisite record purposes.
  • Details of transactions you carry out through our site and of the fulfilment of your orders to carry out our obligations arising from the same.

Where we store information collected

All information you provide to us is stored on our secure servers, please note we do not save or store credit card details on our system. Any payment transactions will be encrypted using SSL technology. As you will know, the transmission of information via the internet may not be completely secure. As such we cannot guarantee the security of your information; we will use strict procedures and security to try to prevent unauthorised access.

Uses of information for marketing purposes

  • We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these via email.
  • If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
  • If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
  • If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to the Data Protection Champion arvoia, arvoia House, Muckross Road, Killarney, Co Kerry, or by sending an email to

Using and the Disclosure of your personal information

We may disclose your personal information to third parties:

Your personal information will only be used or disclosed as is necessary to provide you with the goods and services available through the website offered by us or the organisations identified there, for administrative purposes (including fraud and security checks) and to assist us to improve our website and services, and to provide you with information and offers relevant to our services. You may opt-out of receipt of any such offers at any time by submitting a request through our feedback form, or through the methods described in any e-mails we may send you.

We will disclose personal information as required to the providers of the products and services you have purchased. You accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to Nova Car Hire and consent to the disclosure of your personal information for that purpose.

Wherever it is lawful and practicable, Nova Car Hire will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide full and complete information we request may mean that we are unable to provide our services to you.

Nova Car Hire will not, without your prior consent, disclose personal information for any purpose other than those purposes described in this Privacy Policy to which you have already consented.

We may disclose your personal information where required or authorised by law to do so:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Nova or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect the rights, property, or safety of Nova, our customers, or others.
  • We may also disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries

Access to or rectification of your information

You have the right to obtain a copy of the information that we hold about you. You can also request that we rectify or erase any information that we hold about you, if that information is incorrect. You can obtain information about yourself, or request a rectification or erasure, by writing to the Data Protection Champion arvoia, arvoia House, Muckross Road, Killarney, Co Kerry, or by sending an email to

Contacting us

If you have any questions or comments about this privacy statement, or the security practices of this site, you can contact us by emailing us at, or writing us at the address above. Please mark correspondence "For the Attention of Data Protection Champion".

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