What people say about Nova - customer reviews & testimonials

Below are extracts from some of the many emails and reviews we have received from our clients in the past few months. Thank you all for your very kind words!

• 5th June 2009

Great service, great prices! I’ve consistently found the best deals thru you, that’s 3 rentals over the past couple of weeks. Thank you and keep up the excellent work. – Olivier Biard 

I would like to thank you for a fantastic and efficient booking service. We arrived at Venice airport and was promptly dealt with by Budget car hire, our car was waiting for us even though we had arrived an hour early. I would fully recommend Nova car hire.

Julia Hoyes

• 4th June 2009

Thank you for the excellent service. Having rented many cars in the past, there have been occasions where things went wrong.This can be very stressful when you have just arrived from a flight feeling a bit weary. On this occasion you were most helpful. The car provided was comfortable and clean.

Keep up the good work.

Charlie Keogh.

Nova Car Hire was recommended to me by a friend and I have now used your company several times, in a number of different countries.  I have been universally pleased with the outcome of each booking, have had no problems whatsoever and have already recommended Nova to family members and others.   Keep up the good work.  

Regards,

Lesley McInnis

• 3rd June 2009

My experience in hiring a car in Northern Ireland was excellent.  From booking with Nova to return, it couldn't have been easier.  We had a 7 seater Kia Sedona which was a very impressive vehicle for the family with kids and the grand parents to tour in.  Great visibility, good power and fuel economy (diesel), easy to drive, park and the sliding electric door made access a breeze.

Thanks,

Mark 

• 10th Apr 2009

I want you to know we had a fabulous experience with the desk people and the car we rented in Germany!!! The people at Eurocar rental at the Frankfurt airport could not have been nicer! I would like to take this opportunity to thank you & them for everything!!!!

Kind Regards, 

Kathy Haider

• 26th Mar 2009

Just to let you know we are more than happy with the organizing of our rental here in Australia.  From that you may have guessed that we actually now live here and the trip was one way!!!. We have extended the lease on the car through Europe car as we neede transport until we bought our own. 
 
The car was ready for us on time at Brisbane airport and after a long flight that made the start of our new life a little less stressful.  I would have no hesitation in recommending Nova to my friends and relatives when they come and stay with us.
 
Your Faithfully, 
Craig Catlow

• Conde Nast Traveler's executive editor Ted Moncreiff just returned from a trip to France and Italy raving about NovaCarHire, ... Ted booked two rentals through Nova--one in Paris, one outside Rome ... and came back bowled over by how friendly, competent, and totally reliable the service was. (See full article)

• 20th Feb. 2009:

we just returned from a week-long trip in barcelona. we decided to rent a car for 2 days so that we could visit some of the out-of-the-way architectural amenities the country had to offer. friends of ours with a very critical eye toward "good value for money" when traveling suggested nova as the best way to rent a car in europe. the online registration was effortless and when we arrived at the pre-selected location to pick up the car, we found a very friendly staff who helped us through with paperwork which proved quite less complicated than my previous rental experiences here and abroad. there were also no last minute hidden extra charges. though the car was not the make i had selected (no citroens were available), we ended up with a nice low mileage fiat and had a great time. the overall experience was great - very good pricing, minimum hassle on paperwork and friendly and flexible staff. will go nova from now on and most highly recommend them.

thanks again,

dan and john

• 18th Feb. 2009:

Yes, I have got two comments about the car hire.
First, the additional driver forgot to bring his driving license with him.  Despite this the booking clerk went to a lot of trouble to check with the DVLA that he did have a valid licence - and this enabled him to be accepted as a driver.
Secondly, the car was upgraded to a larger size - which gave appreciably more room for the four adults and a baby who were using it.
I was most grateful for both of the above, which added considerably to the enjoyment of our short break.
Kind Regards
Chris Dickson

Read some previous customer comments:

• Hi wow - you all do take care of details. I do wish to say that renting the car was the ONLY good thing I can say about Milan Malpensa airport and your staff (well the car company's) were helpfull, pleasant and professional... Thank you for consistently good service
• The hire car arrangements from you worked out very well and I must say your representitive in Cyprus could'nt have been more helpful at all times.
• We were very pleased with our car rental through your company, and even received a free upgrade!
• I had a great time, and as always your arrangements were great. I always use Nova, when I go to my holiday home in France as you always have good pricing, and the reservations are Trouble free. I will be booking again in a week.
• Excellent service and really helpful staff both collecting and returning the vehicle. Received the final invoice and again no problems. Will definitely use and recommend) your service.
• Everything was fine - I use your service for all of my UK trips now. Never a problem - always smooth and very happy with the service.